Customer Service Representative

1 week ago


Mableton, Georgia, United States Acp Advisornet Full time
Job Summary

We are seeking a highly skilled Customer Service Representative - Omnichannel to join our team at Acp Advisornet. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize various systems and tools to process orders, troubleshoot issues, and provide product recommendations.
  • Collaborate with internal teams to identify and address customer needs and concerns.
  • Provide effortless customer experiences through multiple communication channels, including phone, email, and chat.
  • Meet or exceed sales and service targets, while maintaining high levels of customer satisfaction.
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Excellent customer service and communication skills.
  • Proficiency in systems and tools used by the Customer Service Representative - Omnichannel role.
  • Ability to work in a fast-paced environment and meet sales and service targets.
  • Strong problem-solving and analytical skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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