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DFA Service Representative
2 months ago
The Arkansas Government Job is seeking a highly skilled DFA Service Representative to join our team. As a DFA Service Representative, you will be responsible for examining evidentiary records, contracts, tax returns, and child support case management activities. You will also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts.
Key Responsibilities- Examine evidentiary records, including tax returns, applications, forms, vouchers, records, and reports to verify accuracy and compliance with laws and regulations.
- Explain applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, or child support customers, including non-custodial parents.
- Compute taxes, penalties, interest, or refunds due and prepare forms to bill/refund taxpayer.
- Correct tax returns, forms, contracts, and evidentiary records for taxpayers.
- Interview custodial and non-custodial parents and contacts employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources of non-custodial parent or putative father.
- Initiate actions required to locate non-custodial parent or putative father.
- Provide technical assistance to custodial and/or non-custodial parent with payment processing or related case problems, including suspension, financial asset seizure, payment correction, or paternity acknowledgement.
- Research files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required.
- Lead work activities of other personnel by training and instructing new employees and providing technical assistance.
- Maintain updated manuals and computerized files.
- The formal education equivalent of a high school diploma.
- Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
- Knowledge of the principles and practices of organizational management and public administration.
- Knowledge of either tax, motor vehicle, driver's license services, or child support laws and regulations.
- Knowledge of accounting.
- Ability to provide information and assistance to taxpayers or child support customers regarding laws, regulations, and reporting procedures.
- Ability to identify and correct discrepancies in evidentiary records, tax returns, financial, or payments records.
- Ability to calculate child support arrearages, penalties, interest, or refunds due on taxes, license, and registrations.
- Ability to train and instruct new employees on procedures and the interpretation and application of laws.
