Customer Service Representative
2 weeks ago
We are seeking a highly skilled and bilingual Customer Assistance Specialist to join our team at YoungWilliams PC. As a key member of our customer service team, you will be responsible for providing exceptional service to internal and external customers, answering telephone inquiries, and processing telephonic applications for public assistance programs.
Key Responsibilities- Respond to citizen inquiries related to public assistance programs and services
- Accept and process telephonic applications for public assistance programs
- Enter applications into the Rapid Data Entry (RDE) system
- Screen applicants to determine if existing cases exist or applications are pending
- Assist other customer service representatives as needed
- Use multiple computer systems to research, validate, update, and maintain case information
- Provide information to callers, including rights and responsibilities
- Maintain accurate files, records, and reports to document communication, compliance, and resolution of issues
- Adhere to all safety and security procedures
- Practice timely and regular attendance
- High School Diploma, GED, or equivalent experience; Bachelor degree in human services field preferred
- One year minimum of data entry experience or other related fields
- Must be able to type 50 WPM minimum
- Customer service experience preferably in a call center environment
- Ability to handle multiple processes and maintain a courteous and professional manner during calls
- Ability to develop, interpret, and implement policies and procedures
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to excel in a fast-paced, deadline-oriented work environment
- Ability to work as a team member as well as independently
- Successful completion of YoungWilliams Bilingual certification
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
2 days ago
Martinsville, Virginia, United States YoungWilliams PC Full timeJob DescriptionAs a Customer Service Representative with YoungWilliams PC, you will play a critical role in providing exceptional customer service to internal and external customers. Your primary responsibility will be to answer telephone inquiries and respond to citizen inquiries related to public assistance programs.You will be responsible for accepting...
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Customer Service Representative
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Martinsville, Virginia, United States YoungWilliams Full timeJob SummaryThe Bilingual Application Specialist at YoungWilliams represents the organization and provides exceptional customer service to internal and external customers. This role involves answering telephone inquiries, processing telephonic applications for public assistance programs, and maintaining accurate records. The ideal candidate will possess...
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