Health Navigator Deployment Specialist

2 weeks ago

Syracuse, New York, United States Biofourmis Full time
Job Title: Health Navigator Deployment Specialist

Biofourmis is a global technology company that enables care delivery. We are seeking a highly skilled Health Navigator Deployment Specialist to join our team.

Job Summary:

The Health Navigator Deployment Specialist will split their time between on-site support in Syracuse, NY and remote monitoring of patients through the Biofourmis platform. The successful candidate will act as the main liaison and support for the deployment and set-up of monitoring devices at patient homes, working closely with the clinical care team to enhance better health and take the initiative to ensure clinical care and related services are made available to participants.

Key Responsibilities:
  • Coordinates with clinical team on new patient referral and onboarding process
  • Assist with the installation of monitoring devices in skilled nursing facilities and patient homes
  • Assists with the troubleshooting of monitoring devices and escalation of technical issues to the customer success team
  • Educate patients, their caregivers and/or clinicians on device use and operating processes
  • Assist in the creation and updating of operational procedures and work instructions
  • Monitor all alerts and escalate per protocols
  • Answer, direct, and follow up on incoming calls
  • Review patient compliance and maintains patient outreach schedule
  • Receive and perform patient calls and document all information obtained on the call in the appropriate charting systems
  • Support participants physical and emotional wellness with a holistic health approach
  • Addresses social determinants of health by supporting participants through loneliness, anxiety, and depression
  • Communicate concerns, changes in condition and all medical complaints to the Registered Nurse
  • Troubleshoot issues with technology and escalate technical difficulties that cannot be resolved
Requirements:
  • Must have a valid NYS Driver's License
  • Must be able to lift 30+ pounds repeatedly
  • Must be able to work remotely from a HIPAA compliant environment
  • Must have secure WIFI for remote work
  • Must be available to work some evenings, holidays and weekends
  • High school diploma or GED required
  • Strong computer skills and ability to learn and use new technology
  • Empathy, compassion, and patience
  • Superior listening, verbal, and written communication skills
  • High level of professionalism and ability to work independently and with a team remotely
  • Strong problem-solving abilities with attention to detail
  • Ability to handle stressful situation appropriately
  • Adaptability, patience, and a positive attitude

Compensation will range from $18/hr - $21/hr depending upon experience.

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