Customer Relations Manager

4 weeks ago


Fort Myers, Florida, United States Rollins Full time
Customer Relations Manager Job Description

At Rollins, we're dedicated to helping protect the world where we live, work, and play. As a Customer Relations Manager, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested
What We Offer:
  • Competitive hourly pay
  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Quality, comprehensive training programs
  • A global residential and business service provider with a strong commitment to PEOPLE, PROGRESS, and PROFESSIONALISM
  • A financially stable and growing company with a strong presence in the pest management industry
Requirements:
  • Minimum of 2 years customer service experience with scheduling experience in a service industry preferred
  • Excellent written and oral communication skills
  • Strong customer phone service background
  • Proficient use of MS Outlook, Word, and Excel
  • Ability to multi-task, be organized, efficient, accurate, and accountable
  • Strong work ethic and capacity to handle high work volume in a teamwork environment
Keywords:

Customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

Skills:
  • Problem Solving Ability: Intermediate
  • Influencing Others: Intermediate
  • Customer Service: Advanced
  • Customer Focus: Advanced
  • Communication: Advanced
  • Self-Management: Advanced

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.



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