Customer Relations Manager
4 weeks ago
At Rollins, we're dedicated to helping protect the world where we live, work, and play. As a Customer Relations Manager, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Contact customers to schedule and confirm service appointments
- Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
- Schedule & communicate with Service Technicians to meet customer requirements
- Perform outbound calls to customers to follow-up on service received
- Perform outbound calls to customers regarding outstanding account balances
- Receive payments from past due customers
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
- Reschedule unserviced accounts within 24 hours
- Answer inbound customer service calls with an open, friendly greeting
- Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
- Use strong communication skills to communicate/empathize with customers
- Work well within a team
- Participate in quality assurance processes/programs/initiatives as requested
- Competitive hourly pay
- Comprehensive benefits package including medical, dental, vision, maternity & life insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Quality, comprehensive training programs
- A global residential and business service provider with a strong commitment to PEOPLE, PROGRESS, and PROFESSIONALISM
- A financially stable and growing company with a strong presence in the pest management industry
- Minimum of 2 years customer service experience with scheduling experience in a service industry preferred
- Excellent written and oral communication skills
- Strong customer phone service background
- Proficient use of MS Outlook, Word, and Excel
- Ability to multi-task, be organized, efficient, accurate, and accountable
- Strong work ethic and capacity to handle high work volume in a teamwork environment
Customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable
Skills:- Problem Solving Ability: Intermediate
- Influencing Others: Intermediate
- Customer Service: Advanced
- Customer Focus: Advanced
- Communication: Advanced
- Self-Management: Advanced
We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
-
Customer Relations Manager
3 weeks ago
Fort Myers, Florida, United States Rollins Full timeAbout the RoleAt Rollins, we're committed to helping protect the world where we live, work, and play. As a Customer Relations Manager, you'll play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesContact customers to schedule and confirm service appointmentsSchedule appointments for technicians to...
-
Customer Relations Manager
3 weeks ago
Fort Myers, Florida, United States Rollins Full timeCustomer Service SpecialistAt Rollins, our purpose is to provide exceptional service to our customers. As a Customer Service Specialist, you will play a critical role in helping us achieve this goal.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be...
-
Client Relations Manager
3 weeks ago
Fort Myers, Florida, United States Bloom Partners Talent Solutions Full timeJob OverviewWe are seeking a highly motivated and results-driven Client Relations Manager to join our team at Bloom Talent Solutions. As a key member of our commercial landscape maintenance team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth through enhancement sales, and ensuring...
-
Client Relations Manager
3 weeks ago
Fort Myers, Florida, United States Bloom Partners Talent Solutions Full timeJob OverviewOur client, a leading commercial landscaping company in the Fort Myers, FL market, is seeking a highly motivated and results-driven individual to join its growing team. In this pivotal role, you will wear two hats: 1) Maintaining Client Relationships and 2) Driving Revenue Growth through Enhancement Sales.Key ResponsibilitiesClient Relationship...
-
Customer Service Manager
1 month ago
Fort Myers, Florida, United States MI Homes, Inc. Full timeM/I Homes, Inc. is a leading homebuilder with a commitment to excellence and customer satisfaction. As a Customer Care Manager, you will play a critical role in ensuring that our customers receive the highest level of service and support.Key Responsibilities:Conduct thorough inspections of completed homes to identify and address any quality issues or...
-
Customer Service Manager
1 month ago
Fort Myers, Florida, United States MI Homes, Inc. Full timeM/I Homes, Inc. is a leading homebuilder with a commitment to excellence and customer satisfaction. Our team is dedicated to delivering high-quality homes and exceptional customer experiences.Job Summary:The Customer Service Manager will be responsible for ensuring that our homes meet the highest standards of quality and customer satisfaction. This role will...
-
Client Relations Coordinator
2 weeks ago
Fort Myers, Florida, United States Sam Galloway Ford-Lincoln Full timeJob OverviewSam Galloway Ford-Lincoln is in search of a qualified and enthusiastic individual to enhance our Business Development Team. We are seeking a candidate with outstanding customer interaction skills and a positive demeanor.Key Qualifications:Applicants should demonstrate effective communication abilities, possess a solid background in customer...
-
Customer Service Manager
3 weeks ago
Fort Myers, Florida, United States Burlington Full timeCustomer Service Lead at BurlingtonBurlington is seeking a Customer Service Lead to join our team. As a key member of our management team, you will be responsible for ensuring efficient service at the front of lines, communicating promotions and company updates, and monitoring transactions.Key Responsibilities:Direct cashier coverage and customer flow to...
-
Client Relations Coordinator
2 months ago
Fort Myers, Florida, United States Spectra Gutter Systems Full timeCompany Overview:At Spectra Gutter Systems, we have established ourselves as a leader in the manufacturing and distribution of rainwater management solutions. With a rich history rooted in innovation and quality, we are dedicated to serving our customers with excellence. Our commitment to superior products and services has positioned us as a trusted partner...
-
Customer Care Specialist
4 weeks ago
Fort Myers, Florida, United States MI Homes, Inc. Full timeJob SummaryM/I Homes, Inc. is seeking a skilled Customer Care Manager to join our team. As a key member of our customer service department, you will be responsible for ensuring customer satisfaction by performing inspections and repairs for completed homes in accordance with product and company warranties and policies.Duties and ResponsibilitiesConduct Post...
-
Client Relations Specialist
1 month ago
Fort Myers, Florida, United States Direct Metals Inc Full timeJob OverviewCompany: Direct Metals, Inc.Position: Customer Service RepresentativeDepartment: SalesCompensation: $18/ HourEmployment Type: Full TimeBenefits: Available after Introductory Review period Position SummaryThe Customer Service Representative plays a crucial role in managing inquiries from customers through various channels including phone, fax,...
-
Customer Service Representative
17 hours ago
Fort Myers, Florida, United States MI Homes, Inc. Full timeJob Summary:M/I Homes, Inc. is seeking a skilled professional to perform inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.Duties and Responsibilities:Conduct Post Closing Customer Visits (PCCV) and other inspections as per departmental and Company standards.Complete...
-
Customer Care Specialist
1 month ago
Fort Myers, Florida, United States MI Homes, Inc. Full timeJob SummaryM/I Homes, Inc. is seeking a skilled Customer Care Manager to join our team. As a key member of our customer service department, you will be responsible for ensuring customer satisfaction by performing inspections and repairs for completed homes in accordance with product and company warranties and policies.Key ResponsibilitiesConduct Post Closing...
-
Customer Experience Representative
1 month ago
Fort Myers, Florida, United States Enterprise Holdings Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Seasonal Customer Experience Representative at the Fort Myers International Airport. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our company's values.Key...
-
Customer Service Representative
3 weeks ago
Fort Myers, Florida, United States Lee County, FL Full timeJob Title: Leeway Customer Service SpecialistJoin our team as a Leeway Customer Service Specialist and play a vital role in providing exceptional customer service to our clients. As a key member of our team, you will be responsible for assisting customers with their queries, resolving disputes, and processing payments.Key Responsibilities:Manage a high...
-
Customer Service Representative
1 month ago
Fort Myers, Florida, United States Ann Clark - State Farm Agent Full time{"About the Role": "As a valued member of our team at Ann Clark - State Farm Agent, you will play a crucial role in delivering exceptional customer experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this position.", "Key Responsibilities": "Establish and maintain...
-
Customer Service Representative
4 weeks ago
Fort Myers, Florida, United States Spherion Full timeJob Title: Call Center RepresentativeSpherion Staffing is assisting a government entity in Fort Myers with their search for a Call Center Representative. This role will provide administrative support and assist with office and customer service-related tasks.Responsibilities:Answer inbound and outbound calls to provide exceptional customer service.Make...
-
Customer Support Representative
2 months ago
Fort Myers, Florida, United States Spectra Gutter Systems Full timeCompany Overview:At Spectra Gutter Systems, we take pride in our legacy of over 45 years in the manufacturing and distribution of high-quality rainwater management solutions. Our journey began in St. Petersburg, Florida, and has evolved into a leading presence in the industry, with numerous facilities across the nation dedicated to meeting our customers'...
-
Customer Service Representative
2 weeks ago
Fort Myers, Florida, United States Lee Health Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Lee Health. As a PRN CSR, you will provide exceptional customer service to patients and families, ensuring a positive experience throughout their healthcare journey.Key ResponsibilitiesProvide timely and accurate responses to patient inquiries via phone, email, and...
-
Customer Service Representative
14 hours ago
Fort Myers, Florida, United States Direct Metals Inc Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Direct Metals Inc. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...