Patient Services Associate/Assistant
4 weeks ago
We are seeking a compassionate and enthusiastic Patient Services Assistant/Associate to join our team at the Brighton Center for Specialty Care. As a frontline interaction with patients and families, you will perform clerical functions in a busy outpatient clinic setting for a Multi-Specialty Clinic.
Responsibilities- Provide general clerical support in a fast-paced high-volume patient care environment.
- Provide exceptional customer service and support to all Brighton Center for Specialty Care and Michigan Medicine patients, families, providers, and team members.
- Receive and assist patients and families, as well as provide check-in and check-out services to specialty care departments.
- Gather and verify patient demographics, insurance, and other pertinent information.
- Prepare, maintain, and update forms, consents, and questionnaires.
- Collect co-pays, account payments, prepare charge tickets, and reconcile cash collections.
- Scheduling and coordination of patient appointments, tests, and consults in a timely and accurate manner.
- Management of MiChart in-basket notes and front-end work queues.
- Confirm, notify, and remind patients of appointments and/or changes.
- High School Diploma or GED.
- Exemplary interpersonal, communication, and customer service skills.
- Cheerful and energetic individual, motivated with a positive and professional attitude.
- Must be a team player with the ability to take direction and communicate with peers and patients courteously and respectfully at all times.
- Excellent service recovery skills.
- Ability to work independently, prioritize, problem-solve, and work cooperatively with faculty and staff.
- Strong attention to detail, multitasking, accountability, and follow-through abilities.
- Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
- Clerical experience and medical terminology are helpful.
- Experience working within a large, complex healthcare setting.
- Familiarity with Michigan Medicine's electronic health record setting.
- Knowledge of university policies and procedures.
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