Patient Services Associate/Assistant

4 weeks ago


Brighton, Michigan, United States University of Michigan Full time
Job Summary

We are seeking a compassionate and enthusiastic Patient Services Assistant/Associate to join our team at the Brighton Center for Specialty Care. As a frontline interaction with patients and families, you will perform clerical functions in a busy outpatient clinic setting for a Multi-Specialty Clinic.

Responsibilities
  • Provide general clerical support in a fast-paced high-volume patient care environment.
  • Provide exceptional customer service and support to all Brighton Center for Specialty Care and Michigan Medicine patients, families, providers, and team members.
  • Receive and assist patients and families, as well as provide check-in and check-out services to specialty care departments.
  • Gather and verify patient demographics, insurance, and other pertinent information.
  • Prepare, maintain, and update forms, consents, and questionnaires.
  • Collect co-pays, account payments, prepare charge tickets, and reconcile cash collections.
  • Scheduling and coordination of patient appointments, tests, and consults in a timely and accurate manner.
  • Management of MiChart in-basket notes and front-end work queues.
  • Confirm, notify, and remind patients of appointments and/or changes.
Requirements
  • High School Diploma or GED.
  • Exemplary interpersonal, communication, and customer service skills.
  • Cheerful and energetic individual, motivated with a positive and professional attitude.
  • Must be a team player with the ability to take direction and communicate with peers and patients courteously and respectfully at all times.
  • Excellent service recovery skills.
  • Ability to work independently, prioritize, problem-solve, and work cooperatively with faculty and staff.
  • Strong attention to detail, multitasking, accountability, and follow-through abilities.
Preferred Qualifications
  • Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
  • Clerical experience and medical terminology are helpful.
  • Experience working within a large, complex healthcare setting.
  • Familiarity with Michigan Medicine's electronic health record setting.
  • Knowledge of university policies and procedures.


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