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Senior Vice President of Business Operations

2 months ago

Chicago, Illinois, United States Braze Full time

About the Role

At Braze, we pride ourselves on our exceptional team, characterized by approachability, kindness, and a deep passion for our work.

We aim to fuel this passion by establishing high standards, promoting collaboration, and fostering a harmonious work-life balance as we collectively navigate rapid global growth while striving for enhanced equity and opportunity both within and outside our organization.

To thrive in this environment, you must be ready to set ambitious goals for yourself and those around you. There is always a way to contribute: acting autonomously, embracing accountability, and being receptive to diverse perspectives are crucial for our ongoing success. Our innate curiosity and eagerness to share our varied interests enrich our culture and bring a unique vibrancy to our workplace.

If you are motivated to tackle exciting challenges and possess a proactive mindset in the face of change, you will be empowered to make a significant impact here, supported by a dedicated and passionate team.

Key Responsibilities

  • Strategic Vision: Formulate and implement a comprehensive strategy for the organization’s business systems, ensuring alignment of technology initiatives with business objectives and long-term aspirations.
  • System Deployment and Integration: Spearhead the assessment, selection, and deployment of business systems, guaranteeing seamless integration with existing infrastructure and applications.
  • Process Enhancement: Discover opportunities to refine business processes and workflows through effective technology utilization, automation, and industry best practices.
  • Collaborative Engagement: Partner closely with stakeholders across various departments, including finance, operations, sales, marketing, and IT, to comprehend their needs and priorities, ensuring that business systems adequately support their requirements.
  • Vendor Relations: Oversee relationships with technology vendors and service providers, including contract negotiations, performance assessments, and compliance with service level agreements.
  • Organizational Change: Propel organizational transformation by advocating for the adoption of new technologies and processes, offering training and support to users, and nurturing a culture of innovation and continuous improvement.
  • Performance Evaluation: Establish key performance indicators (KPIs) and other relevant metrics to assess the effectiveness of business systems and monitor progress towards strategic objectives, providing regular insights to senior leadership.
  • Risk Assessment: Identify potential risks and vulnerabilities associated with business systems, develop mitigation strategies, and ensure the implementation of business continuity and disaster recovery plans.
  • Team Leadership: Build and mentor a high-performing team of business systems professionals, offering guidance, coaching, and opportunities for professional development to enhance their skills and capabilities.

Qualifications

  • Bachelor's degree in business administration, information technology, computer science, or a related field; MBA or advanced degree preferred.
  • Over 10 years of demonstrated experience in a senior leadership role overseeing business systems, enterprise applications, or IT operations.
  • Strong grasp of business processes, operations management, and project management methodologies.
  • Proven ability to develop and execute strategic plans, drive change, and deliver measurable outcomes.
  • Exceptional communication and interpersonal skills, with the capacity to build relationships, influence stakeholders, and collaborate effectively across all organizational levels.
  • Solid understanding of enterprise software systems, including CRM platforms and other business applications.
  • Awareness of emerging technologies and trends in business systems, such as cloud computing, data analytics, AI, and automation.
  • Experience managing budgets, vendor relationships, and complex technology projects.
  • Certifications such as PMP, ITIL, or Six Sigma are advantageous.

Compensation and Benefits

The compensation for this position is competitive and may include equity options. Braze offers a comprehensive Total Rewards package that includes various benefits to support our employees' well-being and work-life balance.

At Braze, we are committed to creating equitable growth and opportunities for all individuals, both within our organization and in the broader community.