Senior Go-to-Market Solutions Expert

2 weeks ago


Hoffman Estates, Illinois, United States Vistex Full time
About the Role

We are seeking a highly skilled GTMS Senior Consultant to join our team at Vistex. As a key member of our implementation team, you will be responsible for driving the successful delivery of our Go-to-Market Suite (GTMS) solution to our clients.

Key Responsibilities
  • Lead a team of support consultants and provide guidance on addressing production issues, software bugs, and meeting SLA's for various customers/engagements.
  • Organize and conduct meetings with customers for high-priority and critical issues, and provide direction to the consulting team to resolve these issues.
  • Address application system issues for multiple clients after they are live in their production environment.
  • Work on system enhancements as requested by clients, understanding requirements, configuring the system, and coordinating custom development.
  • Play an active role in client system upgrades.
  • Carry out walkthroughs and end-user demonstrations or knowledge transfer sessions.
  • Document new features, issues, and resolutions.
  • Monitor issues in the helpdesk ticket queue.
  • Perform requirement gathering, design, and configure the system.
  • Provide functional specs to developers and test custom code written by developers.
  • Carry out all functional upgrade activities.
  • Execute regression testing to ensure smooth transitions between software releases.
  • Lead sessions with system users to show them new functionality or walkthroughs of issue resolutions.
  • Proactively communicate and document issue resolution progress.
  • Create a library of common issues and resolution best practices.
Requirements

To be successful in this role, you will need:

  • Strong technical skills and experience with GTMS or similar solutions.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving skills and attention to detail.
What We Offer

We offer a competitive compensation package, including a base salary of $110k - $135k, depending on location, experience, and qualifications. Our benefits package includes comprehensive healthcare, 401(k), and paid time off, including volunteerism days.



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