Account Manager

6 days ago


San Luis Obispo, California, United States ITECH Solutions Full time
Job Title: Account Manager

At ITECH Solutions, we are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing our relationships with assigned clients and supporting our vCIOs in this endeavor.

Key Responsibilities:

  • Client Retention and Client Satisfaction: Ensure that our clients are satisfied with our services and that their needs are met.
  • Manage our relationship with assigned clients: Work closely with our vCIOs to ensure that our clients receive the best possible service.
  • Assist with the preparation of QBRs: Help prepare Quarterly Business Reviews to ensure that our clients are aware of our services and progress.
  • General client engagement: Engage with our clients to understand their needs and provide them with the best possible service.
  • IT Infrastructure roadmap/budget attainment: Work with our clients to develop an IT infrastructure roadmap and ensure that their budget is met.
  • Service expansion/renewal: Identify opportunities for service expansion and renewal with our clients.

Requirements:

  • Drive to keep up on current and future technologies: Stay up-to-date with the latest technologies and trends in the industry.
  • Ability to quickly learn new technologies: Be able to quickly learn new technologies and apply them to our clients' needs.
  • Enjoys helping people: Enjoy helping people and providing them with the best possible service.
  • Enjoys sharing information, supporting others, and working on a team: Enjoy sharing information, supporting others, and working on a team to achieve our goals.
  • High level of organization, effective communication, and overall team player: Possess a high level of organization, effective communication, and be a team player.

Credentials and Experience:

  • Bachelor's or associate degree: Possess a Bachelor's or associate degree in a relevant field.
  • Three to eight years related experience OR Equivalent combination of education and experience: Have three to eight years of related experience or an equivalent combination of education and experience.

Compensation:

Base + bonus based on P&L and client run rate: Receive a base salary plus a bonus based on our profit and loss statement and client run rate.



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