Alarm Systems Coordinator

1 week ago

Grand Rapids, Michigan, United States Allied Universal® Technology Services Full time
Job Title: Alarm Systems Coordinator

Embark on a trailblazing career in Security Technology with Allied Universal Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology.

Job Summary

We are seeking a highly skilled Alarm Systems Coordinator to join our team. The successful candidate will be responsible for providing support to the Manager of Monitoring and Response Center (MaRC) and will have an elevated level of interaction across the organization. The primary function of this role is to provide executive-level customer satisfaction.

Responsibilities
  • Coordinate and partner with the Allied Universal Service Desk for client inquiries regarding escalated situations involving the Allied Universal Monitoring and Response Center (MaRC)
  • Interact with customers directly, ensuring security expectations are met daily/weekly
  • Camera analytics and protocol setup for video and intrusion accounts
  • Account data entry, client-focused, ensuring data is being entered and maintained accurately
  • Issue and manage service tickets and work orders
  • Implement problem-resolution with customers while coordinating and monitoring progress
  • Work closely with multiple departments such as service, data entry, and monitoring center
  • Assist with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities
  • Maintain strong working knowledge of current company policies and procedures, recommend improvements as needed
Qualifications
  • High school diploma or equivalent (e.g., GED)
  • 1+ years of experience in security, technology service, data entry, or emergency dispatch
  • A minimum of two (2) years of related experience previously serving in an administrative/support capacity
  • Demonstrated ability to take initiative, successfully prioritizing multiple competing assignments and effectively manage deadlines
  • Exceptional organization skills; ability to keep projects on track with required information available
  • Proficient in Excel, Microsoft Teams, Outlook, and Word
Benefits
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

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