IT Systems Manager

9 hours ago

Grand Rapids, Michigan, United States CURE International Children's Hospitals Full time
Job Title: IT Manager

CURE International Children's Hospitals is seeking an experienced IT Manager to join our team. The ideal candidate will have a passion for operational excellence in information technology and systems, as well as a heart for missions that proclaim the name of Jesus.

Job Summary:

The IT Manager will be responsible for the oversight, planning, installation, management, cybersecurity, and compliance of Information Technology (IT) systems for use by CURE International staff at the Corporate Office and at CURE hospitals. This includes determining the IT needs of various departments and teams within CURE, researching, proposing, and implementing solutions to support these technology needs.

Key Responsibilities:
  1. Provide oversight and support of IT systems, applications, networks, cybersecurity solutions, and helpdesk functions.
  2. Coordinate with department heads to ensure IT systems and solutions meet required needs.
  3. Oversee, monitor, and audit IT systems security to ensure the use of cybersecurity best practices.
  4. Research new business technologies and IT software to enhance the organization's IT systems.
  5. Implement new software applications and computer technologies that support organizational goals and objectives.
  6. Create schedules for updating the organization's computer systems and ensure cybersecurity measures are in place.
  7. Manage secure network access for remote users using a zero-trust network architecture (ZTNA) approach.
  8. Document IT policies and procedures, and oversee the preparation of informational documents and how-to guides to help CURE co-workers easily and efficiently utilize the available IT systems.
  9. Functional management of hospital IT Managers, answering their technology systems questions, guiding them in CURE IT policy application and adherence, and managing issues that cannot be solved by hospital staff.
  10. Host regular network-wide IT team meetings, highlighting CURE Technology policies, best practices, and building a collaborative team.
  11. Responsible for the analysis of system requirements and troubleshooting problems to automate/improve existing systems.
  12. Oversee work queues and priorities of technology systems projects and helpdesk tickets.
  13. Assist in negotiating and administering outsourced and consulting contracts and service agreements with technology vendors, including managing CURE's working relationship with these vendors.
Requirements:
  1. Bachelor's Degree in Computer Information Science, or related field, or equivalent experience in a related background.
  2. Minimum of eight (8) years experience in information technology systems support, project coordination, and system evaluation, selection, and implementation.
  3. Minimum of three (3) years experience supervising information technology staff.
  4. International and/or non-profit experience preferred.
Preferred Skills:
  1. Extensive knowledge of IT systems support, including current operating systems, hardware, business applications, and IT policies and standards.
  2. Strong, current cybersecurity best practices knowledge.
  3. Proven ability to implement security risk mitigation and remediation initiatives.
  4. Strong cloud infrastructure platform and server virtualization knowledge (Google Cloud Platform experience is a plus).
  5. Strong system and application selection and evaluation skills.
  6. Strong project management skills.
  7. Strong personnel management abilities.
  8. Strong written and verbal communication skills.
  9. Google Workspace management, administration, and support (strongly desired).
  10. Salesforce administration knowledge and experience is a plus.

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