Fiber Optic Network Supervisor
1 week ago
About the Role
We are seeking a highly skilled Fiber Optic Network Supervisor to join our team at Metronet. As a key member of our operations team, you will be responsible for overseeing the management of our fiber optic network in a designated geographic area.
The ideal candidate will have a strong background in outside plant construction and experience with the installation and maintenance of customer inside wire. You will be responsible for managing a team of field technicians, ensuring they have the necessary tools and training to perform their duties efficiently.
Key Responsibilities:
- Manage a team of field technicians to ensure timely completion of customer fulfillment requests.
- Develop and maintain a standard for equipping technicians with tools and test sets.
- Manage the company's tools and test set inventory and address any issues promptly.
- Develop a supporting training and skills development curriculum for new hires and existing employees.
- Ensure workplace safety and provide safety training as required.
- Monitor quality control of installation work and track compliance of individual technicians.
- Resolve customer complaints and investigate service and damage complaints.
Requirements:
- Strong knowledge of cable franchise management and economic development.
- Proven outside plant construction knowledge and experience with customer inside wire installation and maintenance.
- Ability to use Microsoft Word, Excel, and PowerPoint.
- Naturally model respect for others and keep commitments to customers, suppliers, and team members.
Estimated Salary: $90,000 - $120,000 per year, depending on experience and qualifications. We offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k) company match with immediate vesting.
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