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Operations Services Supervisor

2 months ago

Smithfield, North Carolina, United States First Citizens Bank Full time
Operations Services Supervisor

At First Citizens Bank, we're seeking a highly skilled Operations Services Supervisor to join our team. As a key member of our branch operations team, you will be responsible for ensuring the smooth day-to-day operations of our branch locations.

Key Responsibilities:
  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements:
  • Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
  • Preferred Area of Experience: Management or supervisory experience within banking
  • Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management
About First Citizens Bank:

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money... and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success.

First Citizens Bank. Forever First. Member FDIC.

Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran