Member Services Representative Overnight

4 days ago


Smithfield, North Carolina, United States Excel Fitness Full time
Job Summary

We are seeking a highly motivated and detail-oriented Member Services Representative Overnight to join our team at Excel Fitness. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our club during overnight hours.

Key Responsibilities
  • Oversee and maintain club operations during overnight hours, ensuring compliance with Excel Fitness policies and procedures.
  • Monitor and maintain club cleanliness and atmosphere, adhering to Excel Fitness standards.
  • Conduct regular audits to ensure the store is presentable and meets Excel Fitness standards.
  • Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
  • Audit club inventory and communicate with management on recommendations for inventory orders.
  • Process and review daily club activity paperwork and file in appropriate folders.
  • Audit and balance cash drawers on a daily basis.
  • Update and review daily club reports and complete any corresponding data entry documents.
  • Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment.
  • Provide a safe and secure environment during overnight hours for all members.
  • Stock retail and promotional items and paperwork for the next business day.
  • Ensure facility compliance with all state and federal laws and insurance requirements.
  • Operate and assist members with use of tanning, hydro, and Total Body Enhancement Equipment, adhering to applicable procedures and paperwork.
  • Stay up-to-date on all required certifications and training courses.
  • Assist management with club promotions, training, and implementation of operational strategies.
  • Supervise other team members and ensure they meet Excel Fitness standards for cleaning and customer service.
  • Communicate with, promote, tour, and assist prospects and potential members.
Requirements
  • Must be at least 18 years of age or older.
  • High school diploma or equivalent required.
  • Tanning certification, CPR certification, and AED certification required before working alone.
  • Previous experience working overnight.
  • Must be comfortable working alone and standing for long periods of time.
  • Great communication skills with internal and external customers.
  • Must be team-oriented, motivated, and well-organized.
  • Ability to think critically and evaluate solutions to problems proactively.
  • Proficient ability in Microsoft Office and using a computer.
Benefits and Perks
  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
  • Every team player receives a free Planet Fitness Black Card membership.
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
  • Plus, paid time off (PTO), paid parental leave, and health insurance benefits are offered to all eligible team players.


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