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ER Technician

2 months ago

Tyler, Texas, United States Hospitality Health ER Full time
Job Description

Job Title: ER Technician - Patient Care Specialist

Job Summary:

Hospitality Health ER is seeking a skilled ER Technician to join our team. As a Patient Care Specialist, you will play a vital role in providing exceptional care to our patients. Your primary responsibility will be to assist the Registered Nurse and Paramedic in providing emergency care to patients of all ages.

Key Responsibilities:

  • Provide and assist with emergency patient care as delegated by the Registered Nurse and Paramedic.
  • Create and maintain a patient-centered focus by engaging in positive working relationships with all patients, visitors, and staff.
  • Participate in activities to plan, measure, assess, and improve the quality of patient care, including customer service assistance.
  • Assist in conducting orders by physicians accurately and efficiently, including starting lines, performing EKGs, and drawing blood.
  • Identify emergencies and provide necessary intervention; recognize parameters of vital signs and identify opportunities that need immediate attention.
  • Show initiative and self-direction in providing patient care and support to co-workers.
  • Communicate appropriately with patients and co-workers.
  • Show knowledge when collaborating with physicians, nurses, and other clinical facilities in making decisions about patient care.
  • Show leadership and direction with co-workers and other staff members.
  • Address patient concerns during procedures and explain the process in a way that is informative but also reassuring.
  • Use tact, courtesy, and poise when dealing with patients, keeping them calm, and ensuring they receive the best care possible.
  • Process patient data into the computer, including patient history, anatomical area to be scanned, orientation specified, age, weight, and position of entry.
  • Perform equipment quality checks and troubleshoot problems.
  • Cooperate with facility healthcare personnel and comply with facility policies and procedures.
  • Greet all patients and guests as they enter the facility with a warm and welcoming manner, cultivating and implementing a personal patient care initiative that goes beyond for all patients.
  • Exercise problem-solving and conflict resolution skills when managing patient concerns; refer patient concerns to appropriate designated personnel as needed.
  • Follow the workflow as assigned and implement changes and procedures with little to no notice; flexibility to meet change management requirements.
  • Adhere to and ensure compliance with HHER policies, procedures, and customer service standards.
  • Participate in maintaining a safe, clean, and organized environment.
  • Prepare diligent notes with complete details within information systems to communicate with other staff, supervisors, and auditors.
  • Display integrity and honesty.

Requirements and Qualifications:

  • 2 years of experience working in an ER environment.
  • Exceptional customer service skills.
  • Excellent communication skills.
  • Strong organizational, reasoning, and critical thinking skills.
  • Ability to work under pressure in high-stress situations.
  • Minimum certification: EMT-P.

Benefits:

  • Pay is commensurate with experience.
  • Night shift differential.
  • 401K with company match.
  • Additional benefits for full-time employees.