UCC Communications Specialist
3 days ago
Apex Systems is seeking a skilled UCC Technician to join our team in the Network Infrastructure industry.
Job Summary:The UCC Technician will be responsible for providing routine support, coordinating and deploying VOIP and analog endpoints, and communicating with customers on installations for service. The ideal candidate will have a strong understanding of Networking DHCP, TCP/IP, and VLANS, as well as experience with LAN/WAN environments and Cisco Unified Communications.
Responsibilities:- Verify accuracy and completeness of all new customer orders
- Enter orders into ticketing system with a high degree of accuracy
- Provide technical support to customers
- Verify service needs and manage order changes
- Properly document in ticketing software both call purpose and resolution
- Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed customer expectations
- Initiate and manage escalations through operations leadership and Inventory management
- General experience and knowledge of Networking DHCP, TCP/IP, and VLANS
- General experience with LAN/WAN environments
- 2+ years experience with Cisco Unified Communications
- Strong analytical, customer service, and communication skills
- Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word
- Strong organizational and interpersonal skills
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
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UCC Telecom Specialist
2 days ago
Philadelphia, Pennsylvania, United States Apex Systems Full timeJob Title: UCC Telecom SpecialistApex Systems is seeking a highly skilled UCC Telecom Specialist to join our team in the Network Infrastructure industry.The ideal candidate will have a strong background in Unified Communications and experience with Cisco Unified Communications. The successful candidate will be responsible for providing technical support to...
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UCC Technician
7 days ago
Philadelphia, Pennsylvania, United States Apex Systems Full timeJob Title: UCC TechnicianApex Systems is seeking a skilled UCC Technician to join our team in the Network Infrastructure industry. As a UCC Technician, you will be responsible for providing routine support, coordinating and deploying VOIP and analog endpoints, and communicating with customers on installations for service.Responsibilities:Verify accuracy and...
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UCC Technical Specialist
1 month ago
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Corporate Paralegal Specialist
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