UCC Technician

Apex Systems is seeking a skilled UCC Technician to join our team in the Network Infrastructure industry. As a UCC Technician, you will be responsible for providing routine support, coordinating and deploying VOIP and analog endpoints, and communicating with customers on installations for service.

• Verify accuracy and completeness of all new customer orders and enter orders into ticketing systems with a high degree of accuracy.
• Provide technical support to customers and verify service needs and manage order changes.
• Properly document in ticketing software both call purpose and resolution.
• Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed customer expectations.
• Initiate and manage escalations through operations leadership and Inventory management.

• General experience and knowledge of Networking DHCP, TCP/IP, and VLANS.
• General experience with LAN/WAN environments.
• 2+ years experience with Cisco Unified Communications.

• Analytical Skills.
• Customer Service Skills.
• Microsoft Excel.
• Microsoft Outlook.
• Microsoft PowerPoint.
• Microsoft Word.
• Organizational Skills.
• Strong Communication Skills.
• Strong Interpersonal Skills.

Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and providing opportunities for growth and development.