Healthcare Collections Specialist

4 weeks ago


Atlanta, Georgia, United States Optum Full time

Optum Collections Role Overview

As a Collections Representative at Optum, you will play a vital role in connecting people with the care and resources they need to live healthier lives. Your primary responsibilities will include hospital collections on patient responsibility for visits in emergency rooms or clinic settings, applying thorough knowledge of collections and insurance processes to resolve patient responsibility at the point of service.

Key Responsibilities:

  • Hospital collections on patient responsibility for visits in emergency rooms or clinic settings
  • Apply thorough knowledge of collections and insurance processes to resolve patient responsibility at the point of service
  • Identify problem accounts and review accounts for discrepancies and potential issues
  • Contact insurance companies to resolve patient responsibility
  • Make recommendations to Manager on proper course of action to collect on account
  • Sort and file correspondence

Requirements:

  • High School Diploma / GED
  • Must be 18 years of age or older
  • 1+ years of billing or collections experience
  • 1+ years of customer service experience
  • Experience using Microsoft Word, Microsoft Excel, and Microsoft Outlook
  • Ability to work onsite at Optum's office location
  • Ability to travel up to 10% to local healthcare facilities

Preferred Qualifications:

  • 1+ years of hospital/healthcare collections experience
  • 1+ years of healthcare customer service experience

Soft Skills:

  • Excellent decision-making and problem-solving skills
  • Ability to work independently with minimal supervision

At Optum, we believe that everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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