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Collections Team Lead
1 month ago
As a Collections Team Manager at Stellantis Financial Services, you will play a critical role in driving business results by managing and coordinating the activities of workers engaged in collecting delinquent payments for auto loan accounts from customers. Your leadership and guidance will ensure adherence to company policies and procedures, while also providing feedback and coaching to associates to achieve expected departmental results.
Key Responsibilities- Manage and coordinate the activities of collectors, including auto dialer and/or list strategies to maximize collection effort.
- Determine work procedures, prepare work schedules, and expedite workflow to ensure efficient and effective collection activities.
- Review accounts that have been referred for repossession and legal actions against debtors, and assist associates with collection activities in difficult cases.
- Effectively manage a team of non-exempt associates, maintaining unity among employees and resolving grievances in a fair and professional manner.
- Compliant with Collection Standard of Conduct and all company policies and procedures.
- Investigate, resolve, and respond to escalated customer issues, in addition to general escalated issues.
- Manage business results by analyzing reports measuring business results and associate productivity.
- High school diploma/GED, with one year minimum supervisory experience and three to five years collections experience.
- Language Skills: Ability to read and interpret documents, such as safety rules and policy and procedure manuals, and ability to write correspondence.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
- Computer Skills: Beginning knowledge of MS Power Point, intermediate knowledge of MS Excel, and intermediate knowledge of MS Word.
- Other Skills and Abilities: Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws, and skip tracing experience.
At Stellantis Financial Services, we offer a competitive salary, medical/dental/vision plan, and matching 401(k). We also provide a comfortable and casual work environment, with opportunities for professional growth and development. Our team is committed to providing an environment that is free of harassment, discrimination, and intimidation, and we are an equal opportunity employer.