Technical Support Professional MacOS

3 weeks ago


Pittsburgh, Pennsylvania, United States Enkompas Full time
Technical Support Opportunities at Enkompas

We're looking for a seasoned MacOS Technical Support Associate to join our growing team. This exciting opportunity allows you to leverage your technical expertise to drive operational efficiency and effectiveness throughout the organization.

About You: To succeed in this role, you'll need a strong foundation in Macintosh technologies, including MacOS, along with experience working with a range of other platforms like Linux and Windows. Your exceptional problem-solving skills and ability to communicate complex technical concepts to non-technical stakeholders will be invaluable assets in this position.

About the Job: In this role, you'll work closely with cross-functional teams to provide expert technical guidance on everything from software troubleshooting to hardware maintenance. You'll have the chance to develop and deliver comprehensive training programs to enhance the technical skills of your colleagues, fostering a culture of collaboration and knowledge-sharing within the organization.

Key Responsibilities:

  • Technical Assistance: Offer expert technical guidance to internal teams, leveraging your deep understanding of MacOS and other relevant technologies to resolve complex issues quickly and efficiently.
  • Collaboration: Foster strong relationships with colleagues across the organization, engaging in open dialogue to identify areas for improvement and implement effective solutions.
  • Training and Development: Design and deliver comprehensive training programs to equip colleagues with the skills they need to excel in their roles, focusing on topics such as software application use, data security, and best practices in IT management.
  • Process Improvement: Continuously evaluate and refine processes to optimize efficiency and effectiveness, incorporating feedback from colleagues and stakeholders to drive positive change.

Estimated Salary: $65,000 - $85,000 per year

Requirements:

  • 5+ years of experience in technical support or a related field, with a focus on MacOS.
  • Demonstrated expertise in Linux and Windows operating systems.
  • Exceptional problem-solving skills and ability to communicate complex technical concepts to non-technical stakeholders.
  • Proven track record of developing and delivering high-quality training programs.


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