Staff Care Coordinator/Recruiter

4 weeks ago

Fayetteville, Georgia, United States Sanzie HealthCare Services Inc Full time
Job Summary

We are seeking a highly skilled and organized Staff Care Coordinator/Recruiter to join our team at Sanzie HealthCare Services Inc. This role is responsible for coordinating patient scheduling, tracking completed supervisory visits, and ensuring patient and clinician satisfaction.

Key Responsibilities
  • Receive and enter data for new and current patients and employee records into the database.
  • Coordinates patient scheduling and tracking of completed supervisory visits per regulatory requirements.
  • Notifies the Clinical Supervisor and case manager via CCNF or MIF when verbal orders are needed for start-of-care visits outside the 48-hour window.
  • Guarantees patient and clinician satisfaction by creating consistency within the patient's schedules.
  • Receives requests for service and scheduling changes and maintains patient and resource calendars.
  • Reports potential staffing needs and performance issues related to the availability of Agency staff to the Clinical Supervisor as needed.
  • Notifies the Administrator or Intake Department of additional payer authorization for continued services before scheduled visits.
  • Notify the Care Coordinator at the start of service and enter clinical notes in the Electronic Medical Record of missed visits per protocol.
  • Documents communication with patients, families, or caregivers in the Electronic Medical Record via clinical note.
  • Provides backup to other SHCS team members as assigned.
  • Participates in information management and performance programs.
  • Attends and participates in annual in-service training programs.
  • Attends and participates in mandatory educational programs, seminars, etc.
  • Keeps up-to-date on new methods, products, trends, etc., and communicates this information to other staff.
  • Performs other administrative duties as assigned.
  • Enters scheduling data and creates and maintains staff schedules. Schedules client appointments/visits according to care plans and staff availability.
  • Contact care providers and clients regarding day-to-day changes.
  • Check to ensure the caregiver has the appropriate licensing and certifications.
  • Review documents to ensure all forms are filled out.
  • Ensures files are complete with all required documents.
  • Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
  • Schedule an appropriately skilled person for the new client and input scheduling information into the database immediately after confirming with a caregiver
  • Understands the specific needs of the client and helps assign the appropriate caregivers
  • Create, maintain, and update the clinician's schedules according to authorizations and patient needs. Maintain clinician's availability lists.
  • Provides staffing for sick leave, vacation, long long-term leave.
  • Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources, and patients.
  • Ensure adherence to company policies associated with record establishment, retention, maintenance, and confidentiality.
  • Prepare clinical records for new patients upon receipt of referral.
  • Complete quantitative administrative review of clinical records at the start of care and upon patient discharge.
  • File incoming documents daily.
  • Maintain a control procedure for active Client files.
  • Maintains staff and client statistics and reports.
  • Maintaining a tracking system to ensure current clinical records are current according to company policy and regulatory requirements.
  • Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.
  • Assist with creating and maintaining client and caregiver schedules with an emphasis on accuracy and a high level of customer service.
  • Assist with following up on all client and caregiver issues to ensure any problems or concerns are addressed and resolved.
  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Enter and maintain accurate client and caregiver data in the software system.
  • Communicate new assignments and schedule changes to caregivers and clients promptly and professionally.
  • Must be willing to participate in the on-call after-hours telephone rotation (includes weekends and holidays) to manage inquiries, emergencies, and caregiver call-outs
  • Provide additional administrative support as needed
  • Provide backup assistance with New Hire Orientation
  • Attend and actively participate in weekly staff meetings
  • Receives, tracks, and coordinates all referrals from internal and external clients
  • Records all intake information and inputs into the computer system and gets approval from Administrator/CS to proceed with referral/intake process
  • Assign referrals to correct liaison with the correct facility and physician sources in the computer system
  • Verifies: Medicaid eligibility; physician licensure/NPI/client cost share
  • Tracks all referrals and conversions(admissions/non-admits) and reports to the Director daily
  • Coordinates initial staffing of referrals and ensures receipt of referral for care by all disciplines ordered
  • Attends in-services and continuing education as applicable.
  • Attains goals as outlined in annual performance evaluation.
  • Submits documentation within required timeframes.
  • Maintains strict confidentiality on patient, agency, and employee matters.
  • Understand the approval process for new field staff before patient contact.
  • Participates in the Performance Improvement process as requested esp patient follow-up
  • Performs other duties as assigned
  • Performs general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, and provides reception and telephone services.
  • Maintains call-in and retention report
  • Discerns client services required as outlined in agreements, urgent requests, and care plans.

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