Tier II Network Technician

7 days ago


Amiens, Hauts-de-France, United States AT&T Full time

About the Role

We are seeking a skilled Tier II Network Technician to join our team at AT&T. This individual will be responsible for providing technical support and assistance to customers, as well as performing routine maintenance and troubleshooting tasks on computer networks.

Key Responsibilities:

  • Providing technical support and assistance to customers via phone, email, or in-person.
  • Performing routine maintenance tasks on computer networks, including checking cables, verifying connections, and restarting equipment.
  • Identifying and resolving network issues, including connectivity problems, slow speeds, and dropped calls.
  • Working with cross-functional teams to resolve customer complaints and issues.
  • Staying up-to-date with industry trends and technologies, including emerging threats and vulnerabilities.

Requirements:

  • A minimum of 10 years of experience in network administration, which can be a combination of work history and education.
  • Strong understanding of computer networking concepts, including TCP/IP, routing, and switching.
  • Experience with network management tools, including CiscoWorks and HP OpenView.
  • Ability to work in a fast-paced environment and meet deadlines.

Salary:$79,300 - $130,000 per year, depending on geography, experience, expertise, and education/training.



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