Tier II Network Technician
7 days ago
About the Role
We are seeking a skilled Tier II Network Technician to join our team at AT&T. This individual will be responsible for providing technical support and assistance to customers, as well as performing routine maintenance and troubleshooting tasks on computer networks.
Key Responsibilities:
- Providing technical support and assistance to customers via phone, email, or in-person.
- Performing routine maintenance tasks on computer networks, including checking cables, verifying connections, and restarting equipment.
- Identifying and resolving network issues, including connectivity problems, slow speeds, and dropped calls.
- Working with cross-functional teams to resolve customer complaints and issues.
- Staying up-to-date with industry trends and technologies, including emerging threats and vulnerabilities.
Requirements:
- A minimum of 10 years of experience in network administration, which can be a combination of work history and education.
- Strong understanding of computer networking concepts, including TCP/IP, routing, and switching.
- Experience with network management tools, including CiscoWorks and HP OpenView.
- Ability to work in a fast-paced environment and meet deadlines.
Salary:$79,300 - $130,000 per year, depending on geography, experience, expertise, and education/training.
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