Fire Service Technician V Specialist

2 weeks ago


Amiens, Hauts-de-France, United States Johnson Controls Full time
About the Role

We are seeking a highly skilled Fire Service Technician V Specialist to join our team. This position involves troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing.

Responsibilities
  • Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions
  • Contact customer representatives and ascertain equipment/system problems
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment
  • Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell
  • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals
  • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction
  • Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers
  • Obtain customer signatures upon completed service call assignments
  • Participate in scheduled On-call rotations
  • Help train or mentor others on the service team
Requirements
  • 6+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
  • NICET ll Level II certification - Preferred
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
  • High School Diploma or equivalent
  • Ability to follow verbal and written instructions
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
  • Able to work flexible hours, including weekends, to meet customer requirements
  • Overnight travel may be required
What We Offer
  • Estimated Salary: $30,000-$40,000 per year
  • A competitive benefits package, including comprehensive medical/dental/vision insurance, health savings account, life insurance, and 401(k) savings plan with company match
  • Short-term and long-term disability coverage, employee assistance program, wellness program, and more
About Us

We are Johnson Controls International plc, an equal employment opportunity and affirmative action employer committed to providing our customers with the highest level of service and support. Our team is dedicated to creating purposeful solutions that propel the world forward.



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