Patient Access Representative

2 weeks ago


Ahoskie, North Carolina, United States Vidant Health Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Vidant Health. As a Patient Access Representative, you will be responsible for creating a positive first impression for our patients and families, while ensuring accurate and timely registration and scheduling processes.

Key Responsibilities
  • Interact with physicians and their offices to secure diagnosis and procedure information
  • Receive and process scheduling requests for procedures, utilizing Cadence to schedule based on physician orders
  • Obtain diagnosis and procedure information from patients, clinical departments, or physician offices to perform ABN/Medical Necessity screening, as required
  • Interview patients to obtain scheduling and registration information, and handle incoming calls to schedule procedures
  • Collect and enter accurate demographic, financial, and clinical information into the electronic health record
  • Provide timely and thorough information to other providers and customers who utilize patient data
  • Review registration accounts for accuracy to ensure proper reimbursement
  • Obtain signatures on consent forms, HIPAA, and other required documents
Requirements
  • High School or Equivalent (GED) or higher required; Associate or Bachelor's Degree preferred
  • 2 years of Customer Service experience required; 1-2 years of Registration and/or Billing experience in a healthcare setting preferred
  • Excellent communication, detail orientation, organization, and multitasking skills required
Work Schedule

Our Patient Access Representative will work a variety of shifts, including 7:00pm-3am, 3:00pm-11pm, 7:30pm-3:30am, 3:30am-11:30pm, and 11:00pm-7:00am. May be required to fill in for call-outs, which could extend shifts to 12 hours.



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