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Patient Access Specialist I

2 months ago

Ahoskie, North Carolina, United States Vidant Health Full time
Job Overview

Vidant Health

About Vidant Health

Vidant Health is a leading healthcare provider dedicated to delivering exceptional medical services to our communities. Our facilities offer a comprehensive range of health services, ensuring that patients receive the highest quality of care.

Position Overview

The Patient Access Specialist I plays a crucial role in establishing the initial connection between our organization and patients, families, and external stakeholders. This position is responsible for managing outpatient scheduling and registration for all patient types, ensuring that all necessary data, documentation, and signatures are collected to facilitate proper billing processes. The specialist serves as the primary point of contact for healthcare providers and customers regarding scheduling inquiries.

Key Responsibilities
  • Engages with healthcare providers and their staff to gather necessary diagnosis, procedure details, or authorization information as required.
  • Processes scheduling requests for procedures using the designated scheduling system, adhering to physician orders.
  • Collects diagnosis and procedure information from patients, clinical departments, or provider offices to conduct necessary screenings.
  • Conducts interviews with patients, either in person or via phone, to gather scheduling and registration information.
  • Manages incoming calls, utilizing sound judgment to schedule patients for the appropriate procedures in the correct service areas.
  • Accurately collects and enters demographic, financial, and clinical information into the electronic health record for registration purposes.
  • Provides comprehensive and timely information to all relevant providers and customers utilizing patient data.
  • Reviews registration accounts for accuracy to ensure proper reimbursement for the hospital.
  • Secures signatures on essential consent forms and other documents as mandated by hospital policies.
  • Communicates financial responsibilities to patients, negotiates payment arrangements, and collects copayments or outstanding balances.
  • Verifies insurance benefits through electronic applications or direct communication with insurance carriers, obtaining necessary authorizations.
  • Ensures all required documents are accurately scanned into the patient’s electronic health record.
  • Cross-trains to perform additional functions within the division as assigned.
  • Performs other duties as required.
Minimum Qualifications
  • High School Diploma or Equivalent (GED) is required.
    • Associate Degree: preferred
    • Bachelor's Degree: preferred
  • Two years of customer service experience is required.
  • One to two years of registration and/or billing experience in a healthcare environment is preferred.
  • Strong communication skills (both written and verbal), attention to detail, organizational abilities, and multitasking skills are essential.
  • Basic computer proficiency is required.
Additional Information

Schedule options may vary, including evening and overnight shifts. Flexibility to cover additional shifts as needed is expected.

Commitment to Diversity

Vidant Health is committed to hiring the most qualified individuals who align with the requirements of the position. We value diversity and are proud to be an equal opportunity employer, making employment decisions based on business needs and applicant qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other status protected by law.