Automotive Service Consultant
3 weeks ago
We are seeking a skilled Service Advisor to join our team at Honda of Downtown Los Angeles. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Meet with customers to determine their vehicle repair and maintenance needs
- Build strong relationships with customers to increase satisfaction and loyalty
- Maintain high standards of professionalism, ethics, and customer service
- Monitor vehicle progress and update customers regularly
- Maximize sales and execute retail promotions to increase profitability
- Oversee technicians and ensure efficient use of time and resources
- Participate in quality control and develop Standard Operating Procedures
Requirements:
- Previous experience as a Service Advisor at an automotive dealership
- High School Diploma or equivalent
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience
- Ability to multitask and work in a fast-paced environment
- Willingness to submit to a background check and drug screen
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