Automotive Service Consultant

3 weeks ago


Los Angeles, California, United States Honda of Downtown Los Angeles Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at Honda of Downtown Los Angeles. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Meet with customers to determine their vehicle repair and maintenance needs
  • Build strong relationships with customers to increase satisfaction and loyalty
  • Maintain high standards of professionalism, ethics, and customer service
  • Monitor vehicle progress and update customers regularly
  • Maximize sales and execute retail promotions to increase profitability
  • Oversee technicians and ensure efficient use of time and resources
  • Participate in quality control and develop Standard Operating Procedures

Requirements:

  • Previous experience as a Service Advisor at an automotive dealership
  • High School Diploma or equivalent
  • Accredited training in service advisor skills, customer satisfaction, and quality control
  • Automotive service advisor experience
  • Ability to multitask and work in a fast-paced environment
  • Willingness to submit to a background check and drug screen


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