Customer Experience Specialist

2 weeks ago


Petoskey, Michigan, United States Ferguson Enterprises, Inc. Full time

About the Role

Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, with a strong presence in the HVAC/R, waterworks, and industrial sectors.

We are currently seeking an experienced Customer Experience Specialist to join our team. As a key member of our sales and service team, you will play a critical role in delivering exceptional customer service and supporting the growth of our business.

Job Responsibilities

  • Assist customers on the showroom floor, providing expert advice and guidance on product selection and usage.
  • Support the efforts of Outside Sales Associates by maintaining accurate records and ensuring seamless communication with customers.
  • Work closely with Showroom Sales Consultants to ensure that customer needs are met through timely quotations and accurate order processing.
  • Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements

  • 2-3 years of prior customer service experience, preferably in a sales or retail environment.
  • Knowledge of plumbing fixtures, lighting, and appliances is highly desirable.
  • Results-oriented individual with excellent communication and time management skills.
  • Ambition to succeed and self-motivated, with a passion for delivering exceptional customer service.
  • Ability to learn quickly and adapt to new situations.

What We Offer

  • An estimated total compensation range of $44,000-$60,000 annually, based on location and performance.
  • A comprehensive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match.
  • The opportunity to work with a diverse and dynamic team, committed to excellence and customer satisfaction.

About Us

Ferguson Enterprises, Inc. is a multi-billion-dollar company with over 1,600 locations across North America. We pride ourselves on delivering world-class customer service, backed by our knowledgeable associates and extensive product selection.



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