Customer Support Representative

1 week ago


Petoskey, Michigan, United States AdaptHealth LLC Full time
About Our Company

AdaptHealth is a leading provider of home medical equipment and services, dedicated to helping patients achieve better health outcomes.

Job Description

We are seeking a Customer Service Specialist to join our dynamic team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our patients and partners.

The ideal candidate will possess strong communication skills, a keen understanding of healthcare policies and procedures, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions.
  • Verify and process patient information, orders, and documentation to ensure accuracy and compliance.
  • Navigate multiple online systems to access relevant patient data and update records accordingly.
  • Collaborate with internal teams to ensure seamless communication and efficient service delivery.
  • Monitor and analyze quality metrics to identify areas for improvement and implement changes to enhance customer satisfaction.
  • Staying up-to-date with product offerings, services, and policies to provide informed answers and solutions to customers.
  • Contributing to a positive and supportive team environment, demonstrating adaptability, flexibility, and a commitment to continuous learning and improvement.

Requirements

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 1 year of experience in customer-facing roles within healthcare or a related industry.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work effectively in a team environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office applications and EMR systems.

The estimated annual salary range for this position is $50,000 - $70,000, based on location and experience.



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