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Customer Experience Advocate
2 months ago
Martin Sprocket is seeking a highly motivated and detail-oriented Customer Experience Advocate to join our team in Arlington, TX. As a key member of our sales team, you will be responsible for selling manufactured components to internal and external customers while providing technical information, support, and service to clients.
Key Responsibilities- Complete an extensive hands-on training program to develop your skills and knowledge.
- Focus on career growth and personal development to achieve your goals.
- Respond to inbound sales calls from our established customer base for product and pricing information, order status, or delivery confirmation.
- Secure and renew orders and arrange delivery, working closely with our machine shop and other facilities to manufacture and expedite orders.
- Enter orders and quotes and perform quote follow-ups in a dynamic, fast-paced environment.
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
- Bachelor's degree preferred.
- 1-2 years sales/customer service experience is preferred.
- Mechanical aptitude or technical inclination required.
- Un-yielding commitment to customer service.
- Team approach to achieving high performance.
- Self-management with the drive to succeed and achieve goals.
- Independent ability to evaluate situations, solve problems, and make decisions.
- Ability to thrive in a dynamic, fast-paced, multi-tasking environment.
- Recognition and ability to effect change and contribute to the organization's goals.
- Proficient in Microsoft Office Suite and ERP software such as AX.
- Energetic and positive with a willingness to grow skillset.
- Strong verbal and written communication and interpersonal skills.
- A stable work environment with equal leadership development and career growth opportunities.
- Affordable Medical, Pharmacy, and Dental benefits.
- Life and Disability Insurance.
- 401k Profit Trust Plan.
- PTO (Paid Time Off).
- Growth Opportunities.
We're looking for engaged individuals who are adaptable to a changing environment, take pleasure in learning, and enjoy working with others. If you're a motivated and detail-oriented professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
