Seasonal Special Order Associate
4 weeks ago
Job Summary:
The Seasonal Special Order Associate will play a crucial role in supporting store special orders, vendor management, and new program/product support during the busy holiday season. This position requires strong communication skills, problem-solving abilities, and a keen eye for detail.
Key Responsibilities:
- Process special orders for stores and customers, tracking and following up with vendors to ensure timely delivery.
- Support the call stone program, working with vendors and stores to secure diamonds for client appointments.
- Collaborate with stores and Customer Care associates on custom jewelry orders, including qualifying, gathering information, and vendor partnership.
- Manage purchase orders from vendors, ensuring timely delivery and adherence to contract SLAs.
- Create new product SKUs according to Helzberg Diamonds requirements, including product description and pricing.
- Provide ecommerce support, working closely with Ecommerce and Customer Care on products ordered online.
Requirements:
- Associate's degree in Retail Management or Business Administration preferred, with one to three years of experience in retail or customer service.
- GIA certification or jewelry experience is a plus.
- Strong communication skills, problem-solving abilities, and proficiency in desktop software (Email, Excel, Word).
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