Operations Director
3 days ago
Michaels Stores is seeking a highly skilled Operations Manager to lead our store's operational processes and deliver exceptional customer experiences. As a key member of our leadership team, you will be responsible for managing inventory, visual merchandising, and shrink and safety programs, while also developing and coaching a high-performing team.
Key Responsibilities- Assist the Store Manager in planning and executing store workload, ensuring timely and efficient completion of tasks.
- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and regulations.
- Support and participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
- Manage and execute inventory management processes, including receiving, stocking, and maintaining inventory levels.
- Develop and implement visual merchandising standards, ensuring a visually appealing store environment.
- Manage and execute shrink and safety programs, identifying and addressing areas of improvement.
- Train, observe, and coach team members to achieve results, participating in performance management and talent development.
- Interact with customers in a positive and respectful manner, providing solutions to their needs.
- Assist with Omni-channel processes, ensuring seamless customer experiences across all channels.
- 2+ years of retail management experience, with a focus on operations and leadership.
- Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to adapt to changing priorities and deadlines, with a focus on delivering results.
Michaels Stores offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.
Michaels Stores is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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