Customer Experience Associate
2 weeks ago
At Enterprise Mobility Inc, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.
Key Responsibilities- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and service information
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
- Assist in assessing the condition of rentals upon return
- Notify management of any known customer or vehicle problems
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Able to work a variety of shifts, including Sundays and evenings
Enterprise Mobility Inc is a leading provider of car rental services. We're committed to delivering exceptional customer experiences and providing opportunities for growth and development.
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