Customer Service Associate
2 weeks ago
Embark on a fulfilling career journey with Enterprise Holdings, a leader in the car rental industry dedicated to quality, innovation, and customer satisfaction.
As a rapidly growing organization, we offer a wealth of opportunities for career advancement and personal development.
At Enterprise, we prioritize our customers and employees, believing that our success is a direct result of this commitment.
We are currently seeking a Customer Experience Representative (CXR) to join our team.
The CXR plays a vital role in delivering exceptional service, ensuring that every interaction is friendly and efficient while promoting our approved services and products to enhance the customer experience.
This position also streamlines the rental process by verifying and documenting essential driver information, ensuring a smooth and timely rental and return experience.
Key Responsibilities:
- Welcome customers in a professional and friendly manner.
- Deliver outstanding customer service by clearly communicating rental terms, vehicle features, and available services, including optional protection products and upgrades.
- Assist customers with directions, local area information, and service inquiries.
- Handle incoming calls for reservations, rate inquiries, and general questions, providing information and resolutions as needed.
- Make outgoing calls for follow-ups and other assigned tasks.
- Evaluate the condition of vehicles upon return.
- Report any customer issues or vehicle maintenance needs to management.
- Continuously enhance your knowledge and skills through on-the-job training and company-sponsored development opportunities.
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years old.
- High School Diploma or G.E.D. is required.
- A minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support is necessary.
- A valid driver's license with no more than 2 moving violations or at-fault accidents in the past 3 years is required.
- Authorization to work in the United States without requiring sponsorship is essential.
Apart from religious observance, candidates must be available to work the following shifts:
- Sunday 8:00am-5:00pm
- Monday 8:00am-5:00pm
- Tuesday 5:00am - 2:00pm
- Wednesday 5:00am - 2:00pm
- Thursday 8:00am-5:00pm
or
- Monday 12:00pm-9:00pm
- Tuesday 12:00pm-9:00pm
- Wednesday 12:00pm-9:00pm
- Thursday 12:00pm-9:00pm
- Friday 12:00pm-9:00pm
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