Event Ambassador
4 weeks ago
We are seeking a highly motivated and customer-focused Event Ambassador to join our team at ASM Global. As a key member of our venue staff, you will provide exceptional guest service and support to ensure a memorable experience for our patrons.
Key Responsibilities
- Provide primary level of guest assistance throughout the venue, ensuring a welcoming and inclusive environment for all guests.
- Develop and maintain a thorough knowledge of building policies and procedures, as well as event requirements, to effectively support event staff and guests.
- Distribute venue information and updates to guests, ensuring they have a clear understanding of event details and venue protocols.
- Serve as ticket taker and/or usher, distributing programs and escorting patrons to their seats, while maintaining a high level of customer service.
- Listen to guests' compliments and complaints, addressing concerns in a professional and courteous manner.
- Provide ADA services and information to guests with disabilities and the elderly, ensuring equal access and accommodations.
- Make guests feel special by providing personalized attention and support throughout their visit.
- Ensure floors and aisles are clear of obstructions, maintaining a safe and accessible environment for all guests.
- Report any suspicious activity to your supervisor, prioritizing guest and staff safety.
- Attend events in the assigned location, wearing the required uniform, and be prepared to provide exceptional guest service.
- Initiate eye contact with guests within 10 feet, smile, and stand straight and tall, projecting a confident and capable demeanor.
- Avoid negative body language and demonstrate confidence and capability through positive interactions with guests.
- Perform other related duties as assigned by the Coordinator/Manager, supporting the success of events and the venue.
To be successful in this role, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- High School diploma or GED and one to three months related experience and/or training; or an equivalent combination of education and experience.
- Work independently, exercising judgment and initiative.
- Remain flexible and adjust to situations as they occur.
- Demonstrate exceptional skills in customer relations, communications, and problem-solving.
- Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
- Follow oral and written instructions and communicate effectively with others in oral and written form.
- Must be at least 18 years old.
- Must be able to pass background and reference checks.
- Must be able to stand for extended periods of time.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Applicants that need reasonable accommodations to complete the application process may contact 318-747-2501 ext. 0.
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