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Event Ambassador

1 month ago

Bossier City, Louisiana, United States ASM Global Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Event Ambassador. As a key member of our guest services team, you will be responsible for providing exceptional service to our patrons, ensuring a positive and memorable experience for all who visit our venue.

Key Responsibilities
  • Provide exceptional guest service, responding to patron inquiries and resolving issues in a timely and professional manner.
  • Ensure a thorough knowledge of building policies and procedures, as well as event requirements, to provide accurate information to guests.
  • Distribute venue information and updates to patrons, ensuring they are aware of any changes or updates.
  • Serve as a ticket taker and/or usher, distributing programs and escorting patrons to their seats.
  • Listen to guest feedback and concerns, responding promptly and professionally.
  • Provide ADA services and information to guests with disabilities, as well as special accommodations for wheelchairs and other physically handicapped patrons.
  • Make every guest feel special, providing a personalized and memorable experience.
  • Keep floors and aisles clear of obstructions, ensuring a safe and accessible environment for all patrons.
  • Report any suspicious activity to your supervisor, maintaining a safe and secure environment.
  • Attend events in the assigned location, wearing the required uniform.
  • Initiate eye contact with guests within 10 feet, smile, and stand straight and tall, demonstrating confidence and capability.
  • Avoid negative body language, showing confidence and professionalism at all times.
  • Perform other related duties as assigned by the Coordinator/Manager, ensuring a seamless and exceptional guest experience.
Requirements

To be successful in this role, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
  • High School diploma or GED and one to three months related experience and/or training; or an equivalent combination of education and experience.
Skills and Abilities
  • Work independently, exercising judgment and initiative.
  • Remain flexible and adjust to situations as they occur.
  • Demonstrate exceptional skills in customer relations, communications, and problem-solving.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
  • Follow oral and written instructions and communicate effectively with others in oral and written form.
Other Requirements
  • Must be at least 18 years old.
  • Must be able to pass background and reference checks.
Physical Demands
  • Must be able to stand for extended periods of time.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact 318-747-2501 ext. 0.