Collections Associate
2 weeks ago
The Collections Associate will play a crucial role in managing client accounts and ensuring timely payments. This position involves making calls, negotiating payment plans, and educating clients about their outstanding balances and company policies.
About Us:
At Jobot, we are driven by passion, professionalism, and the pursuit of personal growth. Our mission transcends mere employment; it is about making a difference in the lives of others. Since our inception, we have expanded our reach significantly, providing exceptional services across numerous locations nationwide. We value collaboration and empower our team members to contribute their ideas and insights.
Why Work With Us?
- Attractive bonus structure with potential earnings up to $69k annually.
- Recognized as a top employer for eight consecutive years.
- A culture that prioritizes collaboration over hierarchy.
- A workplace where your voice matters.
- Initiate contact with clients to recover overdue payments.
- Ensure effective resolution of client issues by verifying necessary adjustments.
- Maintain detailed records of client interactions, including inquiries and resolutions.
- Collaborate with various departments to address billing discrepancies.
- Meet daily outbound call targets, averaging 50 calls weekly.
- Conduct follow-up calls to clients on unresolved accounts.
- Send collection correspondence in accordance with company standards.
- Generate and manage monthly reports documenting collection activities.
- Strong negotiation and persuasion abilities.
- Commitment to delivering exceptional customer service.
- Excellent verbal and written communication skills.
- Capability to manage challenging situations effectively.
- High School Diploma.
- Minimum of 1 year experience in a high-volume call center environment.
- 1+ years in first-party collections or accounts receivable.
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