Donation Center Training Specialist

1 month ago

Cleveland, Ohio, United States Goodwill Industries of Gr. Cleveland & East Central Ohio Full time
Job Description

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a skilled Donation Center Trainer to join their team.

The ideal candidate will have a strong background in training and customer service, with the ability to work independently and as part of a team.

The Donation Center Trainer is responsible for training team members at attended donation sites, as needed. This includes ensuring a work environment that promotes a prompt, friendly, and courteous donor experience.

Key Responsibilities:

  • Ensures a work environment that promotes a prompt, friendly, and courteous donor experience.
  • Opens and closes donation centers as required, including reporting donor attendant absences and completing control of operation functions.
  • Greets donors in a prompt, friendly, and courteous manner, unloads donations from vehicles, offers tax receipts, and maintains accurate daily counts of donations.
  • Breaks down donations into categories and assists with sustainable projects as needed.
  • Performs regular inspections and site visits to donation centers, covering shifts, loss prevention review, training, schedule review, and image standards.
  • Responsible for maintaining drive-through and trailer sites in accordance with image standards.
  • Responsible for ordering and maintaining supplies in an efficient manner and securing and using those supplies appropriately.
  • Communicates with leadership on opportunities found at each donation center and supports peers on specific duties as needed.
  • Adheres to all Goodwill personnel policies and procedures, follows good safety and security practices, and reports safety hazards and injuries.
  • Assists with safety practices and incident/accident reporting, trains and coaches team members, and assists with OJT checklist completion and orientation.
  • May be asked to participate in activities outside of Goodwill.
  • Attends in-service and related training as assigned by the ADC manager.
  • Delivers and picks up donation trailers to/from homes or businesses without the assistant manager.

Requirements:

  • Must have a valid driver's license and auto insurance.
  • Required to wear a uniform, which includes an identification tag.
  • Must be able to lift up to 50 lbs and perform physical requirements of the position, including frequent standing, sitting, walking, stair climbing, reaching, stooping/bending, handling/fingering, and lifting/carrying up to 50 lbs.

Goodwill Industries of Greater Cleveland & East Central Ohio is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.

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