Documentation Coordinator
4 weeks ago
Job Summary
This role is responsible for supporting the documentation team with data entry projects, compliance paperwork, and communication with physicians' offices. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Partner with external resources to complete tasks, including calling physicians' offices to confirm receipt of paperwork and educating them on urgency and necessity.
- Manage customer satisfaction and relationships through excellent customer service techniques.
- Ensure accurate and timely completion of administrative tasks, including receiving, processing, and distributing communications.
- Adhere to company policies and procedures, particularly when handling confidential information.
Requirements
- High School Diploma or associate degree preferred.
- 3+ years' experience in customer service or office environment.
- Experience with Medicare and Medicaid billing procedures and a good working knowledge of Medicare rules and procedures.
- Excellent communication and customer relations skills, with a strong attention to detail and critical thinking aptitude.
- Ability to work in a self-motivating, fast-paced results-oriented environment.
- Demonstrated experience with Microsoft Office Software, typing, and 10-key.
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