IT Support Specialist
6 days ago
We are NetCov, a leading technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, and digital transformation for mid-market and enterprise organizations.
Our mission is to empower clients with purpose by providing comprehensive technology solutions and operational excellence, allowing them to focus on their business as an end-to-end technology partner.
At NetCov, we believe in character, integrity, and commitment. We strive to provide purpose to our people, empowering and developing them through technology.
Our core values are:
- Integrity
- Humility
- Ownership
- Urgency
- Service
The IT Support Specialist role is an entry-level position reporting to the Service Operations Manager.
The primary objective of the IT Support Specialist is to address and resolve support client requests via ticket, email, phone, and in-person at the client's location.
The goals are to resolve as many tickets as completely as possible. For field appointments, the goals are to complete the task at hand as efficiently as possible and with minimal impact to the client.
This role requires strong problem-solving skills, excellent customer service skills, strong communication skills, and the ability to ask qualifying questions to produce the optimal result.
Familiarity with Windows desktop operating systems, Microsoft Office suite of applications, Mac OS, and iOS, basic understanding of networking concepts, and familiarity with RMM tools are preferred but not required.
This role involves traveling to various worksites, sitting, standing, moving of self and equipment, communicating, and performing physical tasks such as kneeling, crawling, reaching, and lifting.
Physical Requirements include exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
The ideal candidate will have a minimum of 1 year real-world IT experience, no college education or certifications required, and no supervisory or managerial experience required.
**Salary:** $65,000 - $85,000 per year
NetCov offers a competitive salary and opportunities for growth and development in a dynamic and supportive environment.
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