Technical Support Specialist

5 days ago


Germantown, Maryland, United States Enercon Industries Full time
Technical Support Representative

We are seeking a highly skilled Technical Support Representative to join our team at Enercon Industries. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their equipment and applications are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and live chat
  • Diagnose and troubleshoot equipment and application issues
  • Work closely with application engineering and sales teams to assist customers with their application needs
  • Proactively follow up to confirm customer issues have been successfully resolved
  • Repair resolution and expediting
  • Develop and maintain in-depth knowledge of Enercon products and applications
Requirements:
  • Associate's degree in engineering or a related field
  • 1-2 years' experience in customer service support, technical engineering support, or a related field
  • Ability to decipher drawings, photos, and to learn and understand Enercon products on a fundamental level
  • Electrical experience, including the ability to read and explain wiring diagrams to customers
  • Experience with an ERP and CRM system required, experience with Epicor preferred
What We Offer:
  • A friendly work environment
  • Profit sharing
  • Bonus program
  • Opportunities for career advancement

Enercon Industries is a family-owned company celebrating its 50th year in business. We pride ourselves on providing exceptional customer support and are committed to helping our customers succeed.



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