Branch Manager
1 week ago
As a Branch Manager at Citizens, you will be responsible for driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.
The ideal candidate will have experience working in the digital space to showcase customers the easy accessibility of our mobile and online experience.
You will play a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs.
The Branch Manager will prioritize performance development, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personal/branch goals.
You will be responsible for clearly communicating messages to colleagues and translating business priorities in a way that colleagues embrace and are able to execute.
The Branch Manager will also be responsible for the branch P&L and must understand financials and key business drivers to guide sound decision-making.
In addition, the Branch Manager will lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded.
As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community, helping branch colleagues cultivate new customer relationships and deepen existing ones.
Qualifications- Associate's or Bachelor's degree preferred
- High School Diploma or equivalent required
- Leadership experience with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
- 4 years sales management experience in Retail or Branch Banking environment
- Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
- Drive an exceptional customer experience validated through customer satisfaction surveys
- Maintain strong partnerships with community and civic organizations
- Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings
- Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS
- Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
- For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management
- Holding others accountable
- Coaching
- Inspiring
- Team Leadership
- Customer service
- Risk acumen
- Business partnering
- Problem solving
- Retail banking
- Talent sourcing and assessment
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Bethesda, Maryland, United States Citizens Financial Group, Inc. Full time{"title": "Branch Manager Job Description", "content": "Job SummaryCitizens Financial Group, Inc. is seeking a highly skilled Branch Manager to drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.Key ResponsibilitiesDrive branch...
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