Branch Manager
4 weeks ago
We are seeking a highly motivated and experienced Branch Manager to lead our retail banking team. As a Branch Manager, you will be responsible for driving branch performance, sales growth, and customer experience through inspirational leadership and operational excellence.
The ideal candidate will have a proven track record of managing a high-volume branch environment, with a strong focus on customer service, sales excellence, and operational integrity. You will be responsible for creating and maintaining a strong customer-centric culture, mentoring and managing branch colleagues, and driving sales growth through effective coaching and development.
Key Responsibilities:
- Drive branch performance and sales growth through inspirational leadership and operational excellence
- Create and maintain a strong customer-centric culture
- Mentor and manage branch colleagues
- Develop and implement coaching plans to assist colleagues in achieving personal and branch goals
- Lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded
Requirements:
- 4 years sales management experience in retail or branch banking environment
- Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
- Drive an exceptional customer experience validated through customer satisfaction surveys
- Maintain strong partnerships with community and civic organizations
- Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings
Preferred Skills/Experience:
- Experience managing a branch with an FTE count up to: Tier I - 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
- For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management
Success Factors:
- Holding others accountable
- Coaching
- Inspiring
- Team Leadership
- Customer service
- Risk acumen
- Business partnering
- Problem solving
- Retail banking
- Talent sourcing and assessment
Work Schedule:
Varies with branch needs and may include weekends and evenings
Equal Employment Opportunity:
Citizens Financial Group, Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates.
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