Senior IT Support Specialist

2 weeks ago


Worcester Twp, United States Allan Myers Full time


Senior IT Support Specialist

Job Overview

Allan Myers is in search of a Senior IT Support Specialist to provide comprehensive IT assistance to our users both in-office and on-site. This role offers significant exposure to various aspects of our IT Department, establishing a robust foundation in systems, processes, and administration. We seek a candidate with expertise in information systems, data analysis, and a talent for fostering strong team dynamics.

Key Responsibilities:

  • Deliver end-user support through phone and in-person interactions, aiding users in resolving inquiries and issues related to computers, mobile devices, and printers, along with core field applications pertinent to Construction and Materials operations.
  • Evaluate user-reported issues for urgency and impact on business or users.
  • Conduct basic system diagnostics and troubleshooting on computers, tablets, phones, and printers to assist users with performance or connectivity challenges.
  • Set up mobile devices and computers for new users and manage device swaps for current users.
  • Collaborate with other IT personnel during site visits and engage directly with Shared Services, Construction, and Materials teams to understand technology applications in those business areas.
  • Support new technology implementation projects, data analytics initiatives, or large-scale device deployment efforts as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:
  • Associate's or bachelor's degree in Management Information Systems, Business Administration, Civil Engineering with a technology focus, or related fields.
  • Proficiency in standard office software, including email, word processing, and spreadsheets.
  • Experience in maintaining Apple iOS and Microsoft Windows devices.
  • Strong written and verbal communication skills are essential.
  • Detail-oriented, punctual, and capable of working effectively within a team.
  • This position requires travel to various Allan Myers locations, materials plants, and job sites as necessary. The typical work environment is characterized by moderate noise levels.
  • Daily travel/commute to the office and work sites is required, with potential overnight stays.
Company Overview

Allan Myers: Building Infrastructure That Matters

As the largest heavy civil construction and materials production contractor in the mid-Atlantic, Allan Myers is dedicated to constructing essential infrastructure: the highways and bridges that connect communities, and the public water and wastewater systems that ensure clean water access and environmental sustainability. We pride ourselves on adhering to the highest quality standards, ensuring our work has a lasting positive impact on the community.

At Allan Myers, you are part of a team committed to continuous improvement, including in your career. We offer competitive compensation and generous benefits, along with extensive training and opportunities for advancement. If you possess the ambition, we will support you in building a successful career in the thriving construction industry.

Allan Myers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by law.



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