Residential Support Specialist

4 weeks ago

Portland, Oregon, United States New Narrative Ltd Full time
Job Details

Job Location
Portland, OR

Position Type
Full Time

Education Level
QMHA Preferred

Salary Range
$21.00

Job Shift
Day/Swing

Job Category
Nonprofit - Social Services

Job Description

Full Time Position

Swing Shift: Friday - Saturday, 1:00pm - 9:00pm
Day Shift: Sunday 8:00am - 4:00pm
Swing Shift: Monday - Tuesday, 1:00pm - 9:00pm

Purpose: Provides adults disabled by serious mental illness with supportive services as described in the Oregon Administrative Rules. This includes ensuring a clean and organized environment, supporting residents in their individual recovery goals, and assisting with medication administration as ordered by a licensed medical professional. Residential Support Specialists may also lead activities, assist in the implementation of treatment plan interventions and provide skills training and activities as assigned.

Accountabilities:
  • Understands Oregon rules regarding Home and Community Based mental health services, which guarantee residents a maximum level of freedom and personal rights and assists them to follow a person-centered recovery plan.
  • Assists clients with daily living skills such as keeping appointments and completing household tasks.
  • Assists clients with individual goals dependent on their individual person-centered plans as well as their Residential Service Plans.
  • Oversees house safety (fire drills, security of house at night, resolving disputes among residents, etc.)
  • Responsible for seeing that the facility is clean, orderly, and safe at all times.
  • Ensures provision of healthy meals and kitchen clean up.
  • Proactively supports healthy eating and an active lifestyle for program participants.
  • Prompts residents to participate in organized physical activity at least once per shift (day & swing) and encourages mindfulness around healthy eating habits.
  • Maintains the cleanliness of food storage areas, common areas and employee office.
  • Completes all shift duties required by each individual facility.
  • Assists residents with completion of deep cleaning, and laundry.
  • Completes contraband checks as allowed by resident and OARs.
  • Distributes medication in accordance with physicians' orders.
  • Distributes medication according to New Narrative policy, including: comparing medication packaging to the eMAR, opening the medication, placing it into a disposable cup, handing the medication to the resident, and then signing the eMAR. All NARC administration will be documented immediately after administering a medication and will reflect an accurate count of the medication at all times.
  • At the end of each shift, reviews each individual resident's eMAR to ensure all documentation is complete.
  • Encourages residents to learn medication names, dosages, functions, and potential side effects (depending on individual Residential Treatment Plan).
  • Follows guidelines in the medication policy. Remains constantly alert to changes in medication and updates medication charts as needed.
  • Ensures that client rights are protected.
  • Assists in crisis intervention. Answers crisis calls and contacts appropriate treatment team members.
  • Escorts and supervises residents during community outings.
  • Documents all interactions with residents during each shift according to policy and Oregon Administrative Rules.
  • Documents all critical incidents in a timely manner and notifying supervisor immediately of any critical incident.
  • Knows supervisor's contact information.
  • Completes shift summary and individual resident notes each shift.
  • Adheres to all New Narrative policies and procedures.
  • Adheres to the NASW Code of Ethics.
  • Overnight employees must be awake, alert and dressed at all times.
  • Completes other tasks as assigned by House Manager, Facility Administrator, or Residential Program Manager.


Other General Expectations:
  • Must have a criminal records clearance through the State Mental Health Division prior to starting employment.
  • Must be tested for tuberculosis within two weeks of date of hire.
  • Must undergo a minimum of 16 hours pre-service orientation, which will include a review of house rules, policies, and procedures; education on psychiatric disabilities; an overview of resident service arrangements; a summary of each resident's risk factors; medication management procedures; food service arrangements; a summary of resident's assessment and residential service plan; Credible; and any other relevant information.
  • Will not work over 40 hours per week unless authorized by a supervisor.
  • Will report to work promptly and will adhere to all scheduling and attendance policies.
  • Regular in-service training on issues relevant to residential care to total not less than 8 hours a year. Training will be arranged by the Facility Administrator.
  • Attend and positively participate in required meetings, including mandatory monthly staff meetings.
  • Pursues ongoing development of skills and competencies.
  • Follows all agency policies, procedures, and protocols.
  • Complies with all New Narrative safety rules and regulations.
  • Follows through on all directives and instructions.
  • Maintains security of keys, files, and facility systems.
  • Will be required to work at other sites during times of temporary need.

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