Bilingual Customer Service Representative
3 weeks ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Westinghouse Electric Company, LLC. As a key member of our customer service team, you will be responsible for providing exceptional customer service to internal and external customers inquiring about purchases and payments.
Key Responsibilities:- Respond to customer inquiries, resolving complaints and providing contractual information via phone or email.
- Communicate with internal departments to clarify contractual purchase and payment details.
- Perform administrative and clerical customer care duties.
- Answer incoming customer calls, patiently and attentively listening to customer concerns and questions.
- Clearly communicate resolution options and timeframes.
- Enter customer contact information, issues, and resolutions in software.
- Provide service that meets service level agreements (SLAs).
- Respond to billing inquiries, quotes balance, payoff information, and processes paid in full notifications.
- Accept payments over the telephone and through the mail, complying with privacy and regulatory guidelines.
- Bilingual in Spanish.
- High School Diploma or GED.
- At least two (2) years of customer service experience.
- Experience using call center phone software a plus.
At Westinghouse Electric Company, LLC, we value our employees and strive to create a diverse and inclusive work environment. We offer competitive pay, comprehensive health and income protection benefits, a 401(k) savings plan, and paid vacations for qualifying positions. We are an equal opportunity employer and welcome applications from diverse candidates.
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