Customer Support Professional
3 days ago
Job Description:
We are seeking a highly motivated and results-driven Inside Sales Associate to join our team at Fromm Electric. As a key member of our sales team, you will be responsible for delivering exceptional customer service, identifying business growth opportunities, and collaborating with Specialists to drive sales growth.
Key Responsibilities:
- Maintaining regular communication with key customer accounts.
- Inputting customer inquiries and orders accurately into the system.
- Recording customer interactions in the CRM system and updating projects.
- Addressing open customer orders promptly.
- Documenting and resolving customer complaints and issues.
- Investigating and resolving customer claims on invoices.
- Responding to customer quote requests and managing sales contracts efficiently.
- Assisting in resolving customer service issues promptly.
- Collaborating with Specialists to address customer inquiries and explore new opportunities.
Compensation: $70,000 - $90,000 per year
Requirements:
- High school diploma or equivalent.
- 3+ years of sales experience in the electrical industry or similar environment.
- Valid driver's license with a clean driving record.
- Strong customer service skills to meet customer expectations.
- Excellent problem-solving skills using internal and external resources.
- Ability to manage multiple projects and time effectively.
- Knowledge of electrical products is a plus.
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