Customer Support Professional

3 days ago


Reading, Pennsylvania, United States Fromm Electric Full time

Job Description:

We are seeking a highly motivated and results-driven Inside Sales Associate to join our team at Fromm Electric. As a key member of our sales team, you will be responsible for delivering exceptional customer service, identifying business growth opportunities, and collaborating with Specialists to drive sales growth.

Key Responsibilities:

  • Maintaining regular communication with key customer accounts.
  • Inputting customer inquiries and orders accurately into the system.
  • Recording customer interactions in the CRM system and updating projects.
  • Addressing open customer orders promptly.
  • Documenting and resolving customer complaints and issues.
  • Investigating and resolving customer claims on invoices.
  • Responding to customer quote requests and managing sales contracts efficiently.
  • Assisting in resolving customer service issues promptly.
  • Collaborating with Specialists to address customer inquiries and explore new opportunities.

Compensation: $70,000 - $90,000 per year

Requirements:

  • High school diploma or equivalent.
  • 3+ years of sales experience in the electrical industry or similar environment.
  • Valid driver's license with a clean driving record.
  • Strong customer service skills to meet customer expectations.
  • Excellent problem-solving skills using internal and external resources.
  • Ability to manage multiple projects and time effectively.
  • Knowledge of electrical products is a plus.

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