Clinical Support Coordinator
4 days ago
Grand Itasca Clinic & Hospital is a non-profit organization dedicated to transforming rural healthcare by achieving high levels of quality, access, and value. We strive to create a patient-centered environment where every individual feels valued and respected.
About the Position
We are seeking a Visit Care Specialist to join our team in Grand Rapids. This full-time role involves supporting patients throughout their clinic visit experience, from preparation to post-visit follow-up. If you possess excellent communication skills, a compassionate attitude, and a passion for delivering exceptional care, we encourage you to apply.
Key Responsibilities
- Demonstrate professionalism and empathy towards patients, families, visitors, and colleagues.
- Prepare patients for appointments, ensuring medical records are collected and ready for the visit.
- Stock exam rooms with necessary supplies and equipment.
- Facilitate seamless communication between patients and healthcare providers.
- Complete visit wrap-up tasks, including providing after-visit summaries and recommendations for follow-up care.
Requirements
- Age 18 or older.
- Graduate of a Nursing Aide program, Emergency Medical Technical (EMT) program, or Health Unit Coordinator program.
- BLS Certification or ability to obtain within two months of hire.
- Minimum one year of customer service experience; previous healthcare experience preferred.
- Proficiency with technology, including computer hardware and programs, and smart devices.
- Excellent verbal communication skills and strong teamwork abilities.
- Ability to maintain confidentiality and adhere to organizational policies.
- Consistent attendance and reliable work habits.
Salary and Benefits
As a Visit Care Specialist at Grand Itasca Clinic & Hospital, you can expect a competitive salary of $55,000 per annum, based on experience. Our comprehensive benefits package includes tuition reimbursement, health insurance, paid time off, and opportunities for professional growth and development.
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