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IT Support Coordinator

3 weeks ago

Coon Rapids, Minnesota, United States New Charter Technologies, Inc. Full time

We are seeking a skilled IT Support Coordinator to join our team at New Charter Technologies, Inc. in Minneapolis.

Job Description

The ideal candidate will have 2-4 years of experience in an IT office environment, preferably supporting dispatcher duties. A strong background in navigating an IT ticketing system, such as Connectwise, is also required.

Key Responsibilities:

  • Receive and log incoming service requests from clients via phone or email.
  • Prioritize service requests based on urgency and impact.
  • Maintain clear communication with clients regarding the status of their service requests.
  • Schedule IT support staff to address service requests.

Requirements:

  • 2-4 years of experience in an IT office environment.
  • Ability to work well under pressure and adapt to changing project workloads.
  • Strong communication and problem-solving skills.

The salary for this position is expected to start at $64,000 depending on experience. We offer a positive work environment, competitive benefits, and opportunities for growth and development.

New Charter provides a fun work environment with regular breakfasts, daily lunch spreads, and a game room. Our company values teamwork, adaptability, and customer satisfaction.