Illinois Customer Success Representative

2 days ago


Peoria, Illinois, United States Hike Medical Full time
Job Title: Illinois Customer Champion

Hike Medical is a leading provider of innovative healthcare solutions, partnering with major employers to enhance employee well-being through exceptional medical benefits and services. Our mission is to make quality healthcare accessible and beneficial for employees, while supporting employers in fostering a healthier workforce.

Job Summary:

We are seeking a dynamic and experienced Field Customer Success Manager to join our team in Illinois. Based in either Peoria or Chicago, you will be responsible for managing stakeholder relationships, conducting educational visits at client facilities, assisting clients in utilizing Hike Medicals services, and acting as a brand ambassador to our customer base.

Key Responsibilities:
  • Build and Maintain Strong Relationships: Develop and maintain strong relationships with key stakeholders at major employer clients.
  • Understand Client Needs: Understand client needs and tailor solutions to enhance their experience with Hike Medical.
  • Primary Point of Contact: Serve as the primary point of contact for client inquiries and issues.
  • Conduct Educational Sessions: Conduct on-site educational sessions at various client facilities to inform employees about Hike Medicals benefits and services.
  • Develop Engaging Presentations: Develop engaging presentations and materials to effectively communicate value propositions.
  • Organize Workshops: Organize workshops and seminars to increase employee engagement and utilization of services.
  • Provide Ongoing Support: Assist clients and their teams in navigating and using Hike Medicals services efficiently.
  • Collaborate with Internal Teams: Collaborate with internal teams to resolve client issues promptly.
  • Represent Hike Medical: Represent Hike Medical positively in client and public interactions.
  • Promote Brand Awareness: Promote brand awareness and foster strong community relationships.
  • Collect Client Feedback: Collect and relay client feedback to improve service offerings.
Qualifications:
  • Bachelor's Degree: Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
  • Experience: Minimum of 3 years of experience in Sales, Customer Success, Account Management, or similar client-facing roles.
  • Skills: Excellent communication, presentation, and interpersonal skills.
  • Proven Ability: Proven ability to build and maintain strong client relationships.
  • Self-Motivated: Self-motivated with strong organizational and time-management skills.
  • Familiarity: Familiarity with healthcare services and employee benefits is highly desirable.
  • Travel: Ability to travel within Illinois as required.
Nice to Haves:
  • Healthcare Experience: Healthcare experience (nursing, MA, tech background).
  • Startup Experience: Startup experience.
  • Sales Experience: Sales experience.
What We Offer:
  • Competitive Salary: Competitive salary with performance-based incentives.
  • Impactful Role: An impactful role with visible results in people's lives every single day.
  • Benefits: Comprehensive health, dental, and vision insurance.
  • Professional Development: Strong opportunities for professional development and career advancement.
  • Team Environment: A supportive and collaborative team environment.


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