Customer Service Representative
2 hours ago
The Small Business Support Representative is responsible for providing exceptional customer service to small business customers. This role involves assisting customers with escalated client questions/issues, online banking enrollments, and training clients on First Mid's online banking platform.
Key Responsibilities- Handle indirect calls from small business customers and support centers.
- Independently resolve inquiries/complaints concerning supported programs.
- Assist customers with questions and in-depth product and account inquiries.
- Process temporary limit changes for mobile deposit.
- Schedule and complete Zoom on-boarding for clients.
- Facilitate new account opening and procure additional documentation.
- Act as a liaison between the customer and the front line.
- Assist with customer outreach for special projects.
- Identify and escalate system problems/errors.
- Associates Degree or equivalent customer service, call center, or banking experience.
- 1+ years Call center and/or banking experience desired.
- Previous experience with treasury management a plus but not required.
- Excellent verbal and written communication skills.
- Use critical/analytical thinking and problem-solving skills to troubleshoot client issues.
- High level of interpersonal skills to interact with customers.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
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